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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lolamerch@team80ent.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note that the customer will bear all return shipping costs unless the original products are defective.

Return Tracking
Please return items to us using a mail service that provides tracking or insurance.

We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.

You can always contact us for any return question at lolamerch@team80ent.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When will my return be processed?
Once your return has reached our office please allow up to 14 days for it to be processed.

Funds can only be refunded to the method of payment used for the original purchase.

A representative will be in contact with you (via the email address used to place your order) to provide further details.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

WHEN WILL MY ORDER SHIP?

As long as your items are not on pre-order, most orders are fulfilled within 2-4 business days of the order being placed online. 

Multiple unit orders will not ship until all items are available in stock.

You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.

Please note: tracking numbers can take up to 72 hours to update to its next scan location and not all shipping methods have step by step tracking. Unfortunately, we are not able to upgrade a shipping method once an order has been placed.

When will I get my order confirmation?

Order confirmations are automatically sent to the email address used to

purchase at the time your order is complete.

Your confirmation email will include:

- Line detail of the items ordered

- Shipping and billing address

- Shipping method selected

- Digital download links (if applicable)

If you have not received your order confirmation within a few minutes of a successful order, please check your junk or spam folders and make sure your email address was entered correctly.

If the confirmation email is still not found in your inbox and/or you may have entered your email address incorrectly, reach out to our customer service team and we'd be happy to look into it for you and get this fixed!

My order hasn't shipped. Why was I charged?

All orders are charged in full at the time you place your order. For security and compliance reasons we do not keep payment information or credit card data on file.